AT&T recommends restarting phone after nationwide outages reported

17 November, 2017, 00:54 | Author: Jeannette Greene
  • Possible outage affecting iPhone users with AT&T

Incorrect information is being reported locally that the AT&T outage is just a San Angelo or Texas problem. An avalanche of panicked complaints rolled down on Twitter and other social media platforms starting Wednesday evening, and the operator's support channels tried (and failed) to calm the storm all night.

Some AT&T wireless customers in cities across the country report they are unable to make phone calls. It's unclear if the core issue has been fixed, although the number of grumbling reports certainly went down as, well, people on both the East and West Coast begrudgingly went to bed.

Some AT&T wireless customers in western Kentucky have reported problems with their service.


At present, AT&T is suggesting that customers beset by outages try manually restarting their phone by powering it off and on again.

According to DownDetector, more than 6,000 customer service requests had poured in by 6 p.m. EST. If the issues persist, at least for the time being, there's also the option to place calls over your Wi-Fi network thanks to AT&T's Wi-Fi calling feature. I restarted device two times and still no way to make phone calls.

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